Refund policy

Returns:

We do not accept returns except under special circumstances due to the perishable nature of our product. If your order was damaged or completely thawed when you received it, we'll of course make it right with you! See below.

For refunds on orders received thawed or damaged:

We'll always take care of you if your order was received in damaged condition. Please send pictures of your order as you received it and any refund requests to help@alderspring.com.

We do not accept returns on gift cards.

 

 

Shipping refunds:

We'll occasionally issue a refund on your order if you ordered two orders in the same week and we combined the orders into one box and thus saved you a little shipping. If we partially refund your shipping, you'll see the refund appear in your bank account within 7-14 days

For more information on any of the above, please contact Kelsey at help@alderspring.com.